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Cancellation and Refunds Policy

For Thumbigal

At Thumbigal, we strive to provide excellent service to our customers. Please read our Cancellation and Refund Policy carefully to understand the terms and conditions regarding cancellations and refunds:

Cancellation Policy:

Cancellation Window: You may cancel your order within Twenty-Four (24) hours of placing it, provided that the order has not already been processed or shipped. Once the order has been processed, it cannot be canceled.

Late Cancellations: Orders canceled after the Twenty-Four (24) hour window or after they have been processed will not be eligible for cancellation and may be subject to our Returns Policy instead.

Refund Policy:

Refund Eligibility: If you are eligible for a refund, it will be processed based on the following criteria:

Damaged or Defective Items: If you receive a damaged or defective item, you may be eligible for a full refund or replacement, depending on product availability.
Canceled Orders: Eligible canceled orders will be refunded in full to the original method of payment.
Other Refunds: Refunds for other reasons, such as dissatisfaction with the product, may be considered on a case-by-case basis.
Non-Refundable Items: Certain items, such as digital downloads or personalized products, may be non-refundable. Please check the product description or contact our customer service team for clarification before making your purchase.

Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy. We are here to assist you and ensure that you have a positive shopping experience with Thumbigal.

Thank you for choosing Thumbigal!