At Thumbigal, we strive to provide excellent service to our customers. Please read our Cancellation and Refund Policy carefully to understand the terms and conditions regarding cancellations and refunds:

Cancellation Policy:

Cancellation Window: You may cancel your order within Twenty-Four (24) hours of placing it, provided that the order has not already been processed or shipped. Once the order has been processed, it cannot be canceled.

Late Cancellations: Orders canceled after the Twenty-Four (24) hour window or after they have been processed will not be eligible for cancellation and may be subject to our Returns Policy instead.

Refund Policy:

Refund Eligibility: If you are eligible for a refund, it will be processed based on the following criteria:

Damaged or Defective Items: If you receive a damaged or defective item, you may be eligible for a full refund or replacement, depending on product availability.
Canceled Orders: Eligible canceled orders will be refunded in full to the original method of payment.
Other Refunds: Refunds for other reasons, such as dissatisfaction with the product, may be considered on a case-by-case basis.
Non-Refundable Items: Certain items, such as digital downloads or personalized products, may be non-refundable. Please check the product description or contact our customer service team for clarification before making your purchase.

Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy. We are here to assist you and ensure that you have a positive shopping experience with Thumbigal.

Thank you for choosing Thumbigal!